IMFAN SERVICE
STANDARDS
SELLER ELIGIBILITY AND SERVICE STANDARDS
In order to ensure high quality of service,
only sellers with following seller profile and performance will be able to join
IMFAN’s online platform:-
(i)
An
active seller in IMFAN’s platform for at least 6 months.
(ii)
Possessed
Proof of Authenticity for all products in their shop.
(iii)
Consistently
received at least ten (10) orders per calendar month.
(iv) Registered its company with Suruhanjaya Syarikat Malaysia (SSM) or possessed Halal Certification for every product to be listed in IMFAN’s online platform or applied for Halal Certification.
Seller are also required to have fulfill and
meet performance criteria consistently for two (2) consecutive months. The
performance criteria include Seller’s Rating, Cancellation Rate, On Time
Shipping, and Return Rate.
Seller Rating >70%
Cancellation Rate <2%
Ship on Time >90%
Return Rate <1%
In case of dispute AFSB reserves the right to
make the final decision. Seller will lose their status and privileges as
IMFAN’s Member if they did not meet the above list of criteria for two (2)
consecutive months.
RESTRICTED AND PROHIBITED ITEMS POLICY (Listing Policy)
It is Seller’s responsibility to ensure that
their proposed item complies with all laws and is allowed to be listed for sale.
Below a non-exhaustive guideline on prohibited and restricted items that are
not allowed for sale on IMFAN’s online platform. This guideline will be updated
from time to time where necessary.
1. Violation of IMFAN Terms of Service
Violations of this Restricted and Prohibited Items
Policy may subject the Seller to a range of adverse actions, including but not
limited to any or all of the following:
- Listing deletion
- Limits placed on Account privileges
- Account suspension and termination
- Legal actions
2. List of Restricted And Prohibited Items
(i)
Animal and wildlife related products (including, without limitation,
wild animals);
(ii)
Artifacts and antiquities;
(iii)
Used
cosmetics[NWBAF1] / unnotified cosmetics;
(iv)
Counterfeit currency and stamps;
(v)
Credit and debit cards;
(vi)
Currency or credits including, without limitation, digital currency or
credits, and stored value cards;
(vii) Drugs, prescription-only medicines,
pharmacy-only medicines, drug-like substances and associated paraphernalia.
(viii)
Telecommunication equipment that has not been registered with the
Malaysian Communications and Multimedia Commission (MCMC), and electronic
surveillance equipment and other similar electronic equipment such as cable TV,
de-scramblers, radar scanners, traffic signal control devices, wiretapping
devices and telephone bugging devices;
(ix)
Embargoed goods;
(x)
Firearms, weapons such as pepper spray, replicas, and stun guns, etc.;
(xi)
Alcohol
(xii)
Prohibited Food: For the safety of our Users, Sellers may not list the
following food and food-related items on our Site:
a.
Listings containing medicinal claims - that is, a claim that the item is
intended for use in the diagnosis, cure, mitigation, treatment, or prevention
of disease in humans and/or animals, contraception, inducing anaesthesia or
otherwise preventing or interfering with the normal operation of a
physiological function, whether permanently or temporarily, and whether by way
of terminating, reducing or postponing, or increasing or accelerating, the
operation of that function or in any other way (for example, pharmaceutical
drugs, contact lenses, misbranded dietary supplements);
b.
Noxious food items - Food which contains any prohibited substances or
substances in excess of permitted proportions, adulterated food without fully
informing Buyer at the time of sale of the nature of the transaction;
c.
Non-pasteurised dairy products;
d.
Wild mushrooms; and
e. Any
other food items hazardous to human health.
(xi)
Food not falling into the Prohibited Food category above must adhere to
these minimum standards and guidelines:
a.
Expiration dates – all food items must be clearly and properly labelled
with an expiration or “use by” date. Expired food items must not be listed.
b.
Sealed containers – all food and related products sold on the Site
should be packaged or sealed to ensure that Buyer can identify evidence of
tampering or defect; and
c.
Perishable food items - Sellers who list perishable items should clearly
identify in the item description the steps that they will take to ensure that
the goods are properly packaged.
(xiii)
Government or Police related items such as badges, insignia or uniforms
(xiv)
Human parts or remains
(xv)
Lock-picking devices
(xvi)
Lottery tickets
(xvii)
Pesticides
(xviii) Potentially infringing items: Items
including but not limited to replicas, counterfeit items, and unauthorized
copies of a product or item which may be in violation of certain copyrights,
trademarks, or other intellectual property rights of third parties.
(xix) Services: Unless expressly allowed by AFSB,
the provision of services, including but not limited to services that are
sexual, illegal in nature or in violation of the Terms of Service, are
prohibited on IMFAN’s platform.
(xx) Slot machines
(xxi) Recalled items
(xxii) Shares, stock, other securities and
stamps
(xxiii) Tobacco or tobacco-related products,
including without limitation electric cigarettes/e-juices that contain
nicotine;
(xxiv) Obscene, seditious or treasonous
materials
(xxv) Products that (a) relate to campaigns,
elections, political issues, or issues of public debate, (b) advocate for or
against, or attack a politician or political party, or (c) promote or encourage
any form of hate, crime, prejudice, rebellion or violence;
(xxvi) Publications, books, films, videos
and/or video games that do not comply with applicable laws in the country of
sale and/or delivery
(xxvii) Stolen goods
(xxviii) Mislabeled goods
(xxix) Any other items that are, or that
contain components that are (i) illegal or restricted in the jurisdiction of
the Buyer and/or the Seller or which otherwise encourage illegal or restricted
activities, or (ii) determined by any governmental or regulatory authority to
pose a potential health or safety risk.